By Phone (no text)
For emergencies or follow up on existing tickets, call our support line +1 (630) 634-5700
(this number is for calls only, no SMS or text capabilities)
If your issue is urgent or an emergency after business hours, please let the attendant know so they can transfer you to the technician on duty.
For non-urgent requests, send us an email to email@example.com
Our techs monitor incoming requests during business hours and you get a response by email or phone call within 24 hours (our average response time is less than 3hrs)
Be sure to add the following addresses to your contacts and safelist, to prevent messages from going to spam: firstname.lastname@example.org, email@example.com