Get support from our technicians
Are you a New Client?
Scroll down for more options on how to get support without visiting this website
For follow-ups or After-hours support
By Phone (no text)
For emergencies or follow up on existing tickets, call our support line +1 (630) 634-5700
(this number is for calls only, no SMS or text capabilities)
If your issue is urgent or an emergency after business hours, please let the attendant know so they can transfer you to the technician on duty.
Your best option during business hours
Email us
For non-urgent requests, send us an email to support@mcrcore.com
Our techs monitor incoming requests during business hours and you get a response by email or phone call within 24 hours (our average response time is less than 3hrs)
Be sure to add the following addresses to your contacts and safelist, to prevent messages from going to spam: support@mcrcore.com, noreply@atera.com
For those who plan ahead
Make an appointment
Click below to access our tech support calendar and make an appointment when convenient.